Consign with ReSee - FAQ

ReSee is a curated luxury resale platform offering a highly edited selection of designer pieces sourced from a global network of private clients.

We work with a global network of private collectors. Many are long-standing clients and passionate fashion lovers who consign pieces from their personal wardrobes.

These are not one-off sellers, but individuals with highly developed collections, often built over years.

We do not operate as an open marketplace. Every item is selected in close collaboration with our team and intentionally curated before being accepted.

Founded in Paris in 2013, ReSee is the brainchild of Sofia Bernardin and Sabrina Marshall, both former editors at VOGUE and Self Service.

With a shared obsession for iconic vintage, they created ReSee with the vision of keeping exceptional fashion in circulation.

All pieces are physically received and handled by our team in Paris.

Our in-house experts carefully inspect each item for authenticity, condition, and overall quality. When necessary, pieces are cleaned, restored, or repaired before being made available for sale.

This process ensures that every item meets our standards.

All pieces are pre-owned and individually reviewed. Condition is clearly detailed on each product page, along with precise imagery.

Each product page includes a “Location” section indicating where the piece is held. Items are part of either our Paris Collection or our New York Collection.

We ship worldwide, so you can purchase from either location.

Items are available on a first-come, first-served basis and cannot be reserved.

Reservations are available exclusively to members of The Circle.

Yes. You can book a private appointment at our Paris Boutique to discover and try on pieces in person. Book an appointment

We ship worldwide, with the exception of Russia and Brazil.

Orders are processed within 3 to 5 business days. We work exclusively with DHL and UPS to ensure fast and reliable delivery.

All prices are inclusive of duties and taxes. No additional fees will be charged upon delivery.

Additional insurance options are available at checkout.

We accept major credit cards, PayPal, Klarna, Bancontact, as well as bank transfers.

Payments are processed in euros. Your bank may apply currency conversion fees depending on your location.

You can submit your items through our online form or contact our sourcing team directly at concierge@resee.com.

We focus on a curated selection of high-end designers. Each submission is reviewed individually by our team.

Our experts set pricing based on brand, condition, demand, and market trends, with the goal of optimizing both sell-through and reducing returns.

Payment is issued once your item has sold and the return period has elapsed (21 days).

Funds are managed through your ReSee seller wallet. This is a secure system where your earnings are held in your name until you choose to transfer them.

Once a sale is completed, you will receive an email notification confirming that funds are available in your wallet. You can then transfer the amount directly to your bank account at any time.

To enable transfers, you will be asked to securely upload your banking details and identification.

To activate your seller wallet and enable transfers, you will be asked to securely provide your banking details and a valid form of identification.

This is a standard and secure process that ensures funds are held in your name and transferred safely to your account.

Your wallet is divided into two sections:

• Pending funds: your item has been sold, but the return period is still ongoing.
• Available funds: the return period has elapsed and the sale is finalized.

After 21 days, funds automatically move from pending to available and can be transferred to your bank account or used as store credit.

Yes. You can keep your funds in your wallet and use them directly at checkout as a form of payment.

Any unused balance will remain in your wallet and can be used at a later time or transferred to your bank account.

The ReSee Boutique is our physical retail space, offering a curated selection of pieces available for immediate purchase in a more spontaneous, walk-in setting.

It is located at 48 bis Avenue Kléber, Paris 16.

Open Monday to Friday, 10am to 6pm, and by appointment.

The Circle is a membership designed for clients who want early access to new arrivals and a more seamless experience on ReSee.

The Collector’s Circle is the most complete membership experience.

It includes all Circle benefits, along with additional privileges such as item reservation, access to Private Sales, invitations to events, and extended return options on selected items.

The Circle is available at €32 per month, or €352 billed annually (including one complimentary month).

The Collector’s Circle is available at €54 per month, or €594 billed annually (including one complimentary month).

Pricing may evolve for future subscription periods. Any changes will be communicated in advance and will not affect an active subscription.

Members can view and purchase selected new arrivals up to 24 hours before they are available to non-members.

All pieces on ReSee are one-of-a-kind and sold on a first-come, first-served basis. Early access does not guarantee availability.

Circle orders are prioritized during preparation and dispatch.

This means your order is handled first, while shipping methods and delivery times remain unchanged.

(Collector’s Circle only)

Eligible items can be reserved for up to 24 hours directly from the product page.

• Up to two reservations per month
• Only items in the general catalogue are eligible
• Items in early access cannot be reserved
• Reserved items are temporarily unavailable to other clients
• Unpurchased items are automatically released after 24 hours

ReSee reserves the right to limit or suspend this feature in case of misuse.

ReSee offers three types of return options:

• Return for Refund
• Return for ReSee Wallet Credit
• Final Sale

The applicable return option is clearly indicated on each product page.

For items eligible for a refund:

• A €45 flat return fee applies
• Original shipping

For items eligible for ReSee Wallet credit:

• You will receive 100% of the item value (excluding shipping)
• The amount is issued to your ReSee Wallet and can be used within 6 months

(Collector’s Circle only)

Collector’s Circle members can return selected items, including certain pieces that would otherwise be final sale, subject to eligibility and conditions.

To use your ReSee Wallet, you will first need to activate it by uploading a valid ID.

Once activated, your wallet balance can be used directly at checkout for future purchases.

(Collector’s Circle only)

Private Sales are limited-time sales reserved for Collector’s Circle members.

They may include pieces that are not typically discounted, including collector items.

(Collector’s Circle only)

Members may receive invitations to curated events, talks, or masterclasses organized by ReSee.

Attendance is subject to availability, location, and capacity.

Return options depend on the location of the item and how it is shipped to you.

• Items shipped within your region are generally eligible for a refund
• Items shipped from another region are eligible for return via ReSee Wallet Credit

This allows us to offer a consistent return experience while preserving the value of each piece.

The return option for each item is always clearly indicated on the product page before purchase.

Memberships are recurring subscriptions, billed monthly or annually.

Annual plans include one complimentary month.

Subscriptions renew automatically unless cancelled before the next billing date.

Some items are not eligible for return due to their nature, price, or location.

This includes:

• Items purchased using ReSee Wallet
• Items not eligible under return conditions
• Certain categories such as fragile or collector pieces

The return status of each item is always clearly indicated on the product page before purchase.

You may cancel your subscription at any time via your account.

Cancellation takes effect at the end of the current billing period. Benefits remain active until that date.

This depends on the return option available for the item:

• Return for Refund: a flat fee of €45 is deducted from your refund
• Return for ReSee Wallet Credit: no return fee applies

In both cases, the original shipping fee and transaction fee are non-refundable.

Membership fees are non-refundable after the statutory 14-day withdrawal period.

If cancellation occurs within this period and services have already been used, any refund may be adjusted proportionally.

Return requests must be submitted within 5 days of delivery.

Items must be returned in their original condition, with all tags and seals intact.

Orders can be cancelled within 24 hours of purchase.

Please note:

• The 5% transaction fee is non-refundable

For any questions related to memberships, please contactour Client Experience team.

Return conditions depend on the shipping route:

• Domestic orders (within the same region, e.g. EU to EU or US to US):
  A flat return fee (€25 / $30) is deducted from the refund.
  Original shipping costs are non-refundable.
• Cross-border orders:
  Original shipping costs and any applicable duties (approximately 20%) are non-refundable.

Only items marked as eligible under the Collector’s Circle can be returned.

Certain pieces remain final sale. This is always clearly indicated before purchase.

You are at liberty to cancel your products at any given moment. Do note that once online, if the piece has been listed for less then a year, there is a €20,00 catalogue fee charged per item and shipping back your pieces are at your own cost. Contact us to know more.