Consign with ReSee - FAQ

Founded in Paris, ReSee is an ultra-curated luxury house dedicated to iconic vintage, archival fashion, and high-value collectibles. Unlike mass consignment platforms, ReSee operates as an edited destination where every piece—from rare 1980s Chanel to museum-grade Hermès and fine jewelry—is hand-selected, physically authenticated in Paris, and preserved for the next generation of collectors. 

Since 2025, ReSee has been established in New York, with a local office and studio, allowing us to better serve our US clients. 

ReSee was created in Paris in 2013 by Sofia Bernardin and Sabrina Marshall, both former fashion editors at Vogue and Self Service. Combining their editorial background, deep historical knowledge, and passion for rare design, they established ReSee as the trusted authority for serious collectors seeking high-value archival fashion and circular luxury. 

At ReSee, we prioritize curation over volume, offering only authenticated, investment-grade pieces with complete transparency. Every item passes through our physical Paris or New York headquarters for inspection, professional restoration, and white-glove fulfillment, providing a safe, boutique experience for both buyers and sellers worldwide. 

We do not rely on photo-only automated AI tools. 100% of items are physically received, held, and inspected at our Paris headquarters before listing. Our dedicated in-house team—including certified gemologists, horological experts, and vintage leather specialists—audits hardware, leather aging, stitching, and serial stamps. 

Yes. Every purchase comes with an Authenticity Guarantee. In the impossible event that an item is proven to be non-authentic by an independent authority, ReSee provides an immediate 100% refund, including all original shipping and return costs. 

Yes. Fine jewelry purchases include an official ReSee Certificate of Authenticity signed by our CNE-certified gemologist Virginie David. All luxury watches include an official certificate as well as a 2-Year Mechanical Warranty. Every handbag sold on ReSee is delivered with an official Certificate of Authenticity.

Every item passes through our Paris or New-York restoration lab. Garments undergo specialized eco-friendly ozone treatments and museum-grade dry cleaning. Handbags, fine jewelry, and timepieces are professionally cleaned, polished, or repaired by master craftsmen to ensure they arrive in flawless condition.

ReSee is a curated house. We work exclusively with a global network of private collectors, fashion editors, and industry insiders. Every single item is intentionally hand-selected by our team before being accepted for consignment. 

Every item is individually graded by our Paris or New-York team using strict archival standards (Pristine, Excellent Condition, Very Good Condition, Good Condition or Fair). Precise measurement details, high-resolution imagery, and explicit descriptions of any natural vintage patina or minor wear are fully disclosed on each product page. 

Every product page clearly specifies the item’s location under the "Item Location" tab. Our catalog is curated across two main locations:

• Paris Collection: Items held at our Paris headquarters and boutique.
• New York Collection: Items held in our US showroom.

Because ReSee offers worldwide express shipping, you can purchase items from either collection regardless of where you are located. Applicable customs and duties are automatically calculated at checkout..

Standard items are sold on a first-come, first-served basis and cannot be placed on hold. However, item reservations and hold privileges are available exclusively to members of The Collector Circle. Members enjoy early access to new drops and dedicated hold windows for high-value archival pieces.

Yes! You can discover and try on pieces in person at our Paris Boutique (48 bis Avenue Kléber, Paris 16th).

• Walk-ins: You can browse our curated boutique selection anytime during opening hours (Monday–Friday, 10am–6pm).
• Private Appointments: If you wish to try on a specific online piece from the Paris Collection or view rare fine jewelry, we strongly recommend booking a private appointment in advance so our team can prepare the items for you.

Yes, local pickup at our Paris Boutique (48 bis Avenue Kléber, Paris 16th) can be organized upon request for items located in our Paris Collection. If you wish to collect your order in person, please contact our team at contact@resee.com right after placing your order. (Please note that items located in our New York Collection are shipped directly via express courier and are not eligible for Paris pickup).

Every item is preserved according to archival standards. If a piece has undergone past alterations (e.g., resizing, hem adjustments, or professional restoration), full details are explicitly listed under the "Condition" section of the product page. All garments and accessories are professionally cleaned and sanitized before being made available for sale. 

We accept a wide range of secure payment options:

• Credit & Debit Cards: Visa, Mastercard, and American Express.
• Express & Alternative Payment: Alipay, Apple Pay, PayPal and Klarna (pay-in-3 or flexible installment options depending on your country).
• Bank Wire Transfer: Available for all purchases, and recommended for high-value archival, fine jewelry, or watch transactions. (Orders are processed upon receipt of funds).

All transactions on our non-US website are processed in Euros (€). If your local bank account or card is in a different currency, your bank or payment provider will automatically handle the currency conversion based on their daily exchange rates. 

Yes. All transactions on ReSee are processed through encrypted, bank-grade payment gateways (including 3D Secure verification). ReSee never stores or accesses your full credit card or banking details. 

At checkout, simply select Pay By Bank as your payment method. You will instantly receive an order confirmation along with our official IBAN and BIC details. Items are reserved for 48 hours to allow your bank transfer to complete, and your order is dispatched as soon as the funds clear. 

Yes, ReSee ships globally to over 100 countries (with the exception of Russia and Brazil) using fully insured express transport partners (DHL Express / UPS / Fedex). For maximum security, all shipments require a signature upon delivery.

Orders are dispatched from our Paris headquarters or New York office within 24 to 48 hours. Once shipped, express delivery typically takes:

• Europe: 2 to 4 business days
• US & International: 3 to 5 business days

All prices are inclusive of duties and taxes. No additional fees will be charged upon delivery.

Yes. Every shipment sent from our Paris headquarters or New-York office is tracked and protected. For high-value archival, jewelry, or timepiece purchases, comprehensive full-value insurance options are also available directly at checkout for complete peace of mind. 

All prices displayed on ReSee are DDP (Delivered Duty Paid). Applicable customs duties, local VAT, and import taxes are automatically included at checkout. There are no hidden fees or additional charges upon delivery—your package arrives seamlessly at your door.

Return options depend on the item’s location, shipping region, and whether you are a Collector’s Circle member. The applicable return status is always clearly indicated on each product page before purchase:

• Return for Refund: Eligible items are refunded to your original payment method, minus a flat return fee of €45 (or €25 for Collector’s Circle members).
• Return for ReSee Wallet Credit: Eligible items receive 100% of the item’s value (excluding initial shipping) credited to your ReSee Wallet.
• Final Sale: Applicable to non-eligible items, pieces purchased using ReSee Wallet credit, or non-compliant returns.

As part of The Collector Circle membership, members enjoy special return privileges:

• Reduced Return Fee: A discounted flat return fee on domestic returns.
• Extended Return Eligibility: Members can return selected items—including size-related pieces and certain rare items that would otherwise be Final Sale—subject to standard condition audits.

Return eligibility is automatically calculated based on the item’s location and shipping route. This allows us to offer global access to rare private archives while managing cross-border logistics smoothly. Members of The Collector Circle unlock broader return access on cross-border or size-sensitive archival pieces. 

Returns are requested directly from your ReSee account in 4 simple steps:

1. Go to My Orders, select the item, and submit your request with a reason within 5 days of delivery.
2. Once approved, you will receive a prepaid shipping label.
3. Ship your item back within the required timeframe with the original ReSee hanger tag attached.
4. Once received and inspected in Paris, your refund is issued to your original payment method (within 14 business days) or credited to your ReSee Wallet.

To be approved, returns must strictly meet the following conditions:

• Return requests must be submitted within 5 days of delivery.
• Items must be returned in their original, unworn condition.
• The ReSee security hanger tag must remain attached and undamaged.

(Late or non-compliant returns may be refused and sent back to the buyer).

Return eligibility is automatically calculated based on the item’s location and the delivery region. This allows us to offer access to global private collections while managing cross-border customs seamlessly. The exact return policy for every piece is explicitly stated on its product page before you buy. 

ReSee Wallet Credit allows you to select another piece from our collection without losing value:

• It is valid for 6 months from issuance and can be used across multiple purchases.
• It cannot be withdrawn or refunded in cash.

Please note: Items purchased using ReSee Wallet credit are Final Sale.

Yes, orders may be cancelled within 24 hours of purchase. Please note that the 5% transaction fee is non-refundable. For any cancellation or return support, you can reach our team directly at contact@resee.com.

The Circle is an exclusive membership designed for fashion lovers seeking priority access and a seamless shopping experience on ReSee. The Collector Circle is our ultimate tier, offering all Circle benefits plus elevated privileges such as item reservations, private sales, invitations to VIP events, and extended return options on selected archival pieces.

We offer flexible monthly or annual plans (annual subscriptions include one complimentary month):

• The Circle: €32 / month or €352 / year.
• The Collector Circle: €54 / month or €594 / year.

Membership fees renew automatically. Any future price evolution will be communicated in advance and will never impact an active billing period.

Members get exclusive access to browse and purchase selected new arrivals 24 hours before they are released to the public. Because all pieces on ReSee are unique, one-of-a-kind vintage or archival items sold on a first-come, first-served basis, early access maximizes your chances of securing rare finds. 

Orders placed by The Circle and The Collector Circle members are moved to the front of our preparation and dispatch queue. While transit times depend on the carrier (DHL/UPS/Fedex), your order is prioritized for immediate handling. 

The Collector Circle members can place eligible pieces on hold for up to 24 hours directly from the product page:

• Quota: Up to 2 item reservations per month.
• Eligibility: Applies to general catalog items (items currently in 24-hour early access cannot be reserved).
• Hold Period: The item is temporarily hidden from other buyers. If not purchased within 24 hours, it is automatically released back to the catalog.

The Collector Circle members unlock reduced flat return fees and extended return eligibility on selected pieces—including certain size-sensitive or rare items that would normally be Final Sale, subject to standard condition verification.  

• Private Sales: Limited-time private events featuring curated discounts on rare collector pieces that are rarely, if ever, discounted publicly.
• Events & Masterclasses: Invitations to private talks, fashion history masterclasses, and curated events hosted by ReSee (subject to capacity and location).

• Billing & Auto-Renewal: Subscriptions renew automatically each month or year unless cancelled prior to the next billing date.
• Cancellation: You can cancel your membership anytime via your account settings. Your benefits remain active until the end of your current billing period.
• Refund Policy: Membership fees are non-refundable after the statutory 14-day withdrawal period. If cancelled within 14 days after utilizing membership perks, any refund may be adjusted proportionally.

For any questions regarding your subscription, reach out directly to contact@resee.com.

 ReSee offers a tailored consignment service for high-value archival fashion, luxury handbags, fine jewelry, and timepieces. Selling with us is simple:

1. Submit: Upload photos via our Online Consignment Form or email our team directly at concierge@resee.com.
2. Valuation: Our experts review your submission and provide a curated price estimate and net commission proposal.
3. Complimentary Pickup: We arrange insured shipping for your items to be physically inspected, authenticated, restored, and photographed at our Paris headquarters.
4. Listing & Sale: Your pieces are showcased to our global network of private collectors and fashion enthusiasts.

We specialize in a highly curated selection of investment-grade luxury, vintage, and archival design. Each item is reviewed individually by our team based on rarity, condition, and historical relevance. We focus on top-tier luxury houses (such as Hermès, Chanel, Cartier, Van Cleef & Arpels, Rolex, Yves Saint Laurent, Phoebe Philo-era Céline, and runway archives). We do not operate as an open marketplace and reserve the right to curate our catalog. 

Our specialists establish pricing based on current global market demand, brand value retention, rarity, condition, and historical sales data. Our objective is to optimize your net proceeds while ensuring a fast sell-through rate to our collector network. 

Our commission structure is competitive, transparent, and tailored to the rarity and value of each piece. For ultra-rare archival items and high-value luxury pieces, we offer tier-adjusted rates designed to maximize your net proceeds compared to traditional instant-buy platforms. Full commission breakdowns are provided with your personalized valuation quote. 

Payments are managed securely through your ReSee Seller Wallet:

• Once your item is sold and the 21-day buyer return period has elapsed, your funds automatically transition from Pending to Available.
• You will receive an email notification confirming that your payout is ready.
• You can then transfer your funds directly to your bank account via wire transfer at any time, or use them as store credit.

Your wallet is divided into two sections:

• Pending Funds: Your item has been sold, but the 21-day buyer inspection and return period is still ongoing.
• Available Funds: The 21-day period has passed and the sale is officially finalized. Funds are now fully unlocked and can be transferred to your bank account or used for new purchases on ReSee.

To enable direct bank transfers, you must securely activate your Seller Wallet by uploading a valid photo ID and your banking details (IBAN/SWIFT) in your account dashboard. This standard, encrypted verification process ensures that funds are held safely in your name and transferred directly to your bank 

Yes! You can choose to keep your available earnings in your ReSee Wallet and apply them directly at checkout toward future purchases. Any remaining balance stays in your wallet and can be used later or transferred to your bank account whenever you prefer.  

Yes. For major wardrobe cleanouts, estate archives, or high-value private collections, our Concierge team provides a personalized service—including in-person home visits, private inventory evaluations, and specialized international logistics management. Contact us at concierge@resee.com to arrange a private appointment.

Located in the heart of Paris at 48 bis Avenue Kléber (Paris 16th), the ReSee Boutique is our physical retail space and private showroom. It offers a curated, rotating selection of archival fashion, rare handbags, and fine jewelry available for immediate purchase, walk-in exploration, or private viewing.   

We are open Monday to Friday, from 10:00 AM to 6:00 PM.

• Walk-ins: Welcome during regular opening hours to explore our boutique selection.
• Private Appointments: Highly recommended if you wish to try on specific archival pieces from our online catalog, review high-value fine jewelry, or book a private consignment consultation with our specialists. Book a private appointment here.

Yes! Our Paris location serves as both a boutique and a client concierge hub:

• Click & Collect: You can contact us after checkout to collect your online purchases directly from our boutique.
• In-Person Consignment: You can drop off items for consignment review. For large collections or high-value archives, we recommend contacting concierge@resee.com in advance to schedule a dedicated valuation appointment.